GOVERNMENT SERVICE EFFICIENCY COMMITMENT ACT 2025

This Act comes into operation on a date to be appointed by the Minister by notification in the Gazette.

Application

any ministry, department, office, authority or agency, of the Government, or any other entity in the Government service;

any statutory body of the Government established under an Act of Parliament; or

the local authorities of the Federal Territories of

Kuala Lumpur, Labuan and Putrajaya;

“regulatory instrument” means—

any subsidiary legislation made under the Federal Constitution or any Act of Parliament; or

any directive, circular, guidelines, procedure, work process or any other form of administrative instrument issued by a Government entity;

“head of Government entity” means any officer who is responsible for a Government entity, including any officer authorized in writing by the head of Government entity to act on his behalf;

“Minister” means the Prime Minister or any Minister designated by the Prime Minister;

“Principles of Commitment” means the Principles of Commitment specified under section 5.

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Principles of Commitment

service efficiency, namely the delivery of services that is efficient, effective and easily accessible;

responsibility in governance, namely the practice of ethical and high-performance work culture at all levels of Government entities by instilling accountability, integrity and transparency in the delivery of services to individuals and businesses;

structural reform, namely the implementation of continuous changes and improvement in Government entities and regulatory instruments to reduce bureaucracy and to adapt to technological advancement and current changes; and

responsibility in regulatory effectiveness, namely the responsibility in reducing regulatory burden guided by the values of efficiency, effectiveness and necessity.

Reduction of regulatory burden

review the procedures under its regulatory instruments;

and

reduce the regulatory burden by at least twenty-five percent.

The Government entity shall perform the obligations under paragraphs (1)(a) and (b) to ensure that its regulatory instruments are efficient, effective and necessary.

No new regulatory instrument shall come into operation unless at least one regulatory instrument on the same subject matter, as determined in the manner as specified in the guidelines issued by the Chief Secretary to the Government, is revoked.

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The Minister may, after consultation with the Chief Secretary to the Government, by order published in the Gazette, amend the interval under subsection (1) or the percentage of reduction of regulatory burden under paragraph (1)(b).

Service performance rating method

The rating method under subsection (1) shall—

to plan, implement and monitor policies in respect of the Principles of Commitment;

to make recommendations to the Minister on a method of assessment and rating of service performance of a Government entity;

to advise and recommend to the Minister on the implementation of the Principles of Commitment and any other matter relating to this Act;

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to undertake any other things arising out of or consequential to the provisions under this Act consistent with the purposes of this Act.

The Chief Secretary to the Government shall have all such powers as may be necessary for, or in connection with, or reasonably incidental to, the carrying out of his duties under this Act.

Duties of head of Government entity

to ensure that the management and services of the

Government entity under his supervision are aligned with the purposes of this Act and Principles of Commitment, and comply with policies as determined from time to time;

to ensure that the governance at all levels of the Government entity under his supervision is implemented with dedication, integrity, accountability and transparency;

to provide a framework for structural reform to reduce the regulatory burden together with planning information as well as directions for the structural reform;

to monitor the implementation of policies and directives in relation to the Principles of Commitment at all levels of the Government entity under his supervision;

to coordinate and monitor the service performance of the Government entity under his supervision towards achieving the rating targets;

to prepare and submit to the Chief Secretary to the

Government periodic service performance reports for rating purposes;

to submit any other information as may be directed by the Chief Secretary to the Government;

to perform any other duties imposed on him under this Act.

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The head of Government entity shall have all such powers as may be necessary for, or in connection with, or reasonably incidental to, the carrying out of his duties under this Act.

Service performance report and rating of Government entity

The Chief Secretary to the Government shall cause the service performance report submitted by the head of Government entity under subsection (1) to be examined, assessed and considered for rating in accordance with the rating method established under section 7.

For the purposes of subsection (2), the Minister shall, after consultation with the Chief Secretary to the Government, appoint any person with appropriate qualifications to examine and assess a service performance report of a Government entity, and the person shall submit his findings to the Chief Secretary to the Government.

Upon receiving the findings with regard to a service performance report of a Government entity, the Chief Secretary to the Government shall review and consider the findings and give a rating to the Government entity.

Any Government entity that achieves a rating as determined by the Chief Secretary to the Government may be considered to receive incentives and recognition from the Government.

Notwithstanding the provisions of this Act—

The Chief Secretary to the Government shall cause the service performance report submitted by the head of a State Government entity under subsection (1) to be examined, assessed and considered for rating in accordance with the rating method established under section 7.

For the purposes of subsection (2), the Minister shall, after consultation with the Chief Secretary to the Government, appoint any person with appropriate qualifications to examine and assess a service performance report of a State Government entity, and the person shall submit his findings to the Chief Secretary to the

Government.

Upon receiving the findings with regard to the service performance report of a State Government entity, the Chief Secretary to the Government shall review and consider the findings and may—

Notwithstanding the provisions of this Act, the Minister may use a service performance report of a State Government entity as a criteria for determining the granting of Government financial allocation to the State Government entity.

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For the purposes of this section, “State Government entity”

means—

overall effectiveness of Government service delivery;

regulatory burden reduction performance;

details of Government entity ratings;

details of incentives given to the Government entities that achieve rating targets;

service performance reports of State Government entities;

and

any other relevant information.

The Minister shall cause the Government Service Efficiency

Commitment Report made under subsection (1) to be laid before the Dewan Rakyat as soon as may be practicable.

Exemption

any Government entity or part of any Government entity;

or

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any regulatory instrument or part of any regulatory instrument, from all or any provisions of this Act subject to such conditions as the Minister may specify in the order.

The Minister may, at any time by order published in the

Gazette, revoke any order made under subsection (1) if the Minister is satisfied that such exemption should no longer be granted.

Directives, circulars and guidelines